FREQUENTLY ASKED QUESTIONS
We take the quality and freshness of our cigars very seriously. All our cigars are stored in a state-of-the-art humidor that maintains optimal humidity and temperature levels. This ensures that every cigar you purchase from us arrives in perfect condition, ready to be enjoyed.
Absolutely! Our knowledgeable staff is always available to help you choose the perfect cigar. Whether you’re new to cigars or a seasoned aficionado, we can provide personalized recommendations based on your preferences and taste profile.
We strive to process and ship orders as quickly as possible. Most orders are shipped within 1-2 business days. We also take great care in packaging your cigars to ensure they arrive in excellent condition. Shipping times may vary depending on your location.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 7 days of receiving your cigars. We will work with you to resolve the issue, whether that means replacing the cigars or offering a refund, depending on the situation.
Yes, we offer a range of gift options that are perfect for any special occasion. Whether you’re celebrating a birthday, anniversary, or any other milestone, you can choose from our selection of premium Arturo Fuente and Davidoff cigars. We also offer gift packaging and personalized notes to make your gift even more special.
To maintain the quality and freshness of your cigars, we recommend storing them in a humidor. A humidor is designed to keep cigars at the ideal humidity level, usually between 65-70%. This prevents the cigars from drying out or becoming too moist, ensuring they maintain their flavor and integrity. If you don’t have a humidor, you can temporarily store your cigars in their original packaging in a cool, dark place.
Even though we primarily ship within the United States, we ship internationally too. However, if you are interested in international shipping, please contact our customer service team to inquire about availability and shipping rates. We strive to accommodate our customers wherever possible.